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Authorized service center SC «ERC»
Ukraine, Kiev 04073
18A, Marka Vovchka Str.
Tel.: 0 800 300 345
Telegram | Viber | WhatsApp
+38 (067) 624-98-68
Chat, only for messages
Telegram Bot Sender
https://bit.ly/3n6nFjn
Email – service@erc.ua
Website – service.erc.ua
Opening hours:
Mo-Fr: 9:00AM to 6:00PM
Sa, Su: day off
Master Service MMC
Address:
Baki ş. Həsən Əliyev küç., 33A (“Hotpoint” mağazasının arxasında)
Tel:
Web:
https://www.facebook.com/masterservicebaku/
Mon-Sat: 9:00AM to 6:00PM
Sun: Day off
Caravela Service
Address:
Makarenko st., 7A
Tel:
Email:
Ascon-7
Address:
S. Begalina st., 47
Tel:
Email:
Progress
Address:
“Gulder-1” microdistrict, 1
Tel:
Email:
Promavtomatika
Address:
S. Zhunusova st., (Severnaya) 33
Tel:
Email:
TexAs
Address:
Kosherbaeva st., 125
Tel:
Email:
Optimist
Address:
Sagadat Nurmagambetov st., 50
Tel:
Email:
Electron
Address:
B. Momyshuly st., 34
Tel:
Email:
“SMART-SERVICE-TECHNOLOGY” HK
Address:
Yashnabad district, Asalabad 2 st. building 3.
Tel:
Warranty service
- Warranty service is provided only with the correct and clearly completed original warranty card stating the product model, sales date, serial number, warranty period, and the seller’s seal.
- Lifetime of household appliances is 5 years.
- Lifetime of dishes and accessories for the kitchen and home is unlimited.
- The product is intended for consumer use. In case of use of a product in commercial activity, the seller/manufacturer does not bear any warranty obligations, service is performed on a fee basis.
- Warranty repairs are carried out within the period specified in the warranty card for the product at an authorized service center on terms and conditions specified by the current legislation.
- The product is withdrawn from the warranty in case of a consumer’s violation of the operating instructions contained in the product instruction.
- The product is removed from warranty service in the following cases:
- use not for purpose and not for consumer purposes;
- mechanical damage;
- damage caused by the ingress of foreign objects, substances, liquids, insects inside the product;
- damage caused by natural disasters (rain, wind, lightning, etc.), fire, everyday factors (excessive humidity, dust, aggressive environment, etc.);
- damage caused by mismatch of power supply parameters, cable networks to state standards and other similar factors;
- at use in the power grid with the absence of a single circuit of grounding;
- the violation of seals installed on the product;
- the absence of serial number of the device, or the impossibility of identifying it.
- The warranty does not cover consumables and accessories, as well as filters, shelves, boxes, stands, and other storage containers.
- The warranty period lasts up to 5 years from the date of purchase.
- The warranty period of the dishes and accessories for the kitchen and home, in case of factory defects, lasts for month.